You can check the refund status of your returns in MyKNOCKOUT
How can I pay for my order at KNOCKOUT?
We support the following payment options at Knockout:
Cash On Delivery
How does the COD (Cash on Delivery) payment option work?
Knockout's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 99 and Rs. 4000. Your existing limits will be revised once there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using the Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pin codes. However, the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customer's registered email id. For the avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of a COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
What is the COD limit?
Cash on Delivery is available for bills up to Rs. 4000 only.
What is KNOCKOUT's Surface Charge & Express Fee?
A Surface Fee of Rs. 50/- will be applicable to orders under Rs. 500/-
If the order is cancelled, lost, or un-delivered to your preferred location, we will refund the complete order amount including the Surface fee if paid online.
If you wish to expedite your delivery process, you can opt for Express Delivery which will charge an additional fee of Rs 250.
If you return an order delivered to you, the order Surface Fee will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on Knockout's Returns Policy. For accounts whose return behavior violates our fair usage policy, the Surface fee will be non-refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses, and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
I am being charged the GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to be borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax, etc.
How is the GST amount decided?
The following rules will govern whether or not additional GST will be applicable to the products purchased by you:
1) GST applicability:
As per GST laws, the Constitutional (122nd Amendment) Bill (CAB for short) which was introduced in the Parliament and passed by Rajya Sabha on 03rd August 2016 and Lok Sabha on 08th August 2016.
The amount of GST collected from customers can depend on category levels, for example
(i) Apparel/Clothing: Max 12%
(ii) Footwear: Max 18%
(iii) Accessories/Other Categories: Max 28%