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Returns and Exchange
You can return/exchange your orders in My Account > Order History > View the order you want to return and continue.
What is KNOCKOUT's Return and Exchange Policy? How does it work?
Knockout's returns and exchange policy gives you the option to return or exchange items purchased on Knockout for any reason within the specified return/exchange period (check the product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
Pick-up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
During Pick Up, our delivery agent may do a quality check on the return. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of a mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Knockout for the same or different sizes of the same style or for any other item of the same or different value from Knockout within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
Sunglasses, Socks, Briefs any Lingerie Set that includes a Brief, and Swimwear, cannot be exchanged or returned.
Some products like watches and selected products susceptible to damage can only be returned/exchanged for a limited number of days. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear, and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Knockout within the specified exchange period for the same size or a different size of the same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange an item purchased by you on Knockout for any other item of the same or different value from Knockout, in such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of the original item from you.
c) The Net amount paid by you (excluding instant cashback/discount) to purchase the original item will be considered to calculate the difference in the amount of the original and exchanged item which will be payable by you or refundable by Knockout as the case may be, for an exchange.
d) Applicable refund for exchange will be triggered post the successful pick up of the original item from you.
e) Exchanges are only allowed for pin codes that are serviceable for an exchange.
f) Item cannot be exchanged for multiple products and you are allowed to select a single item for exchange. Although, customers can exchange multiple items at a time by initiating separate exchange requests for each item.
g) Non- returnable products/categories cannot be exchanged.
h) Knockout shall reserve the right to restrict the exchange of the items purchased on Knockout if a customer in any way breaches or misuse this policy, as determined in Knockout’s sole discretion.
i) Knockout will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Knockout would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the user.
j) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
k) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped to you.
To return a product to KNOCKOUT, please follow these steps:
You can return products purchased from Knockout within the specified return/exchange period (check the product details page for the same), except for our non-returnable products and high-value products which can only be returned for a limited number of days.
Create a 'Return Request' under the “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
We offer a pick-up facility in selected locations basis our courier serviceability.
If the reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure the product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of Returns desk closest to you. We have listed the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on the Website/M-site.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURNING OR EXCHANGE OF THE PRODUCTS.
How do I place an exchange request on KNOCKOUT?
If you would like to exchange products purchased from Knockout, please follow the below-mentioned steps:
You can create an exchange for products purchased from Knockout within the specified return/exchange period (check the product details page for the same) under the “My Orders” section of Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
Place the product in a packet but do not seal it. Please ensure the product is unused, and unwashed with all the tags intact.
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.
How long would it take me to receive the refund for the returned product?
7-10 WORKING DAYS
Does KNOCKOUT pick up the product I want to return from my location?
Yes.
How can I Self-Ship the product to KNOCKOUT?
You can send the return to the address below. Kindly do not send it to any other address as the return package would not be treated as accepted.
Knockout 6th Floor
Plot D 96, Phase 8B
Industrial Area – Mohali
Punjab-160061
Phone- 0172-5218999
The following details need to be mentioned on the shipping package:
Customer’s details i.e. name, contact, and address.
Transporter’s Details i.e. name, track order id, and consignment number
You can also return your orders physically by visiting the Knockout Mohali store.
Directions: https://bit.ly/3h8d4F4
Where should I self-ship the Returns?
You can send the return to the address below. Kindly do not send it to any other address as the return package would not be treated as accepted.
Knockout 6th Floor
Plot D 96, Phase 8B
Industrial Area – Mohali
Punjab-160061
Phone- 0172-5218999
Why has my return request been declined?
This may have happened if the item you returned is used or damaged, or original tags are missing. Another reason could be that the transporter details or transporter pin codes are not mentioned. In the event that the return request is declined, the user shall not be eligible for a refund, and Knockout assumes no liability in this regard. For more details, please call our customer care.
